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Techie Website Question/Plea

(EDIT - problem now solved)

We seem to have a bit of a problem at work. The problem being that we can not see our own website on-line through any of the computers in our work network.

Now everyone else can see it (I can see it from home and our customers can see it as they are still placing orders, in fact WE can SEE it when we log-off our broadband connection at work and use dial-up!).

Anyone know what might be causing this?

We have recently changed web-service providers and my boss thinks it may be because our computer is still looking at the old servers location and just not finding it (doesn't make sense to me but I'm not a techie at all...)

Any of you brainy-computer times have any idea what might be going on????

Comments

( 9 comments — Leave a comment )
paulofcthulhu
Feb. 14th, 2006 01:44 pm (UTC)
Yes. It sounds like its an ISP routing problem. Contact them and provide them with a Traceroute analysis run from your machine on Broadband to the Leisuregames web site (that it can't get to) - and see where the traceroute stops on the way (if it does)

Should it stop on the way it's up to your ISP to sort out, which they'll do more easily with that information.

Your computer should not be looking at the old servers location as that information is not held locally but by DNS & lookups elsewhere.

Try Googling for 'Traceroute' if you don't know how already.

Hope that's of some help!

Regards,

Paul
ex TravellingMan.com Web Site Manager
angusabranson
Feb. 14th, 2006 02:12 pm (UTC)
Thanks Paul, I'll pass the info along when Mike gets off the phone (he's currently chatting to Tech Support).
angusabranson
Feb. 14th, 2006 02:16 pm (UTC)
Problem solved. It wsa a DS Server Address problem as we had one fixed onto our setup. Now changed and things eem to be running smoothly at last..... watch that comment come back and bite me in a few minutes time :p

Thanks for your suggestion though!
paulofcthulhu
Feb. 14th, 2006 02:20 pm (UTC)
Glad you solved it! Networks can be tricky things. As on old Bradford Uni Comp Centre gent used to say "Networking: Bit of a Dark Art y'know...". Since he ran them, I believed him - and have seen so since. ;)

Any blockages. Running a Traceroute is always a good idea anyway.

paulofcthulhu
Feb. 14th, 2006 04:31 pm (UTC)
Many thanks Angus! I can usually be reached care of old Yoggie!
angusabranson
Feb. 14th, 2006 02:19 pm (UTC)
PS - Just friended you so I don't have to descreen all your comments and you can also see my (admnittedly rare) friends-only locked posts.

You certainly seem to have commented enough recently to have warranted it.
miramanga
Feb. 14th, 2006 01:54 pm (UTC)
Whaaa?! The amount of hours you put in I thought you OWNED the company?!!
angusabranson
Feb. 14th, 2006 02:11 pm (UTC)
No, I'm just the Greater Peon...:p

Actually, I am one of the Directors here but don't (currently :p) have any shares in the business itself.
ian_wyrdness
Feb. 14th, 2006 02:33 pm (UTC)
I had exactly the same problem with my home network (I have a webserver at home), so knew what the solution was. However you managed to fix it before I could show of my expert knowledge ;-)
( 9 comments — Leave a comment )

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