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I am in dire need of help.

Mozilla Thunderbird has just decided to completely reset itself on my PC. Thus I have lost every single email I have.

Now whilst the Intray had about 90 mails currently in it my entire sub-folder directories had considerably more and some very, very important emails and documentations. I've also lost my entire address book.

Now (without panicking just yet) I know someone mentioned once that your computer keeps a back-up directory under some weird and wonderful code that geeks can access.

Well, I'm in dire need of a geek that access it.

Please get in touch with me if you think you can help. I'm at home all day Wednesday and have Thursday evening free too if you need to come over to help (ie - if it's too complicated to do over the phone). I will reimburse you for your troubles.

Whilst this is the first time Thunderbird has screwed up on me I've had Mozilla Firefox reset itself numerous times (let's face it - loosing email is a lot more of a problem than loosing your 'Favourites' list and browsing history). I am in very good mind to give-up on Mozilla products and return to Outlook and IE as I never actually had any problems with them before.

If anyone else if using Mozilla as an email client I'd really suggest making sure all important emails are copied and pasted into Word or somewhere so if your Thunderbird resets itself you don't loose everything too.

I'm off for a smoke in the rain to calm down a bit.

Comments

( 9 comments — Leave a comment )
corpsie
Nov. 7th, 2005 11:40 pm (UTC)
http://kb.mozillazine.org/Migrating_settings_to_a_new_profile

I might be able to translate online, it seems straight forward enough but I don't use thunderbird. Looks like you'll need to find a backup/restore tool.
angusabranson
Nov. 7th, 2005 11:44 pm (UTC)
I've just been browsing the Mozilla Thudnerbird Forums and it seems this problem happens quite often to people.

I'm not going to have any time to try and sort it out until Wednesday (unless I forego The White Stripes gig tomorrow) and I don't suppose my little back-up file (wherever it's located) is going anywhere in the next 36 hours so I'll wait until then.

As it happens I should be getting a second system on Weds and the person installing that and networking it up is going to have a look to see if he can sort it out for me (being much more computer literate than me). Failing that I'll give it a go myself and try not to f**k it further.

Bloody annoying though :(

Thanks for the help :D
corpsie
Nov. 7th, 2005 11:49 pm (UTC)
Find the right file and copy it somewhere sensible, just in case. Remember that computers will only do what you say, not what you mean.
cookwitch
Nov. 7th, 2005 11:57 pm (UTC)
Tex says that the support part of the Mozilla site should tell you where your back up file is located. (Usually somewhere like C/documents and settings/username/applicationdata/thunderbird/profiles we think)

reverend2001
Nov. 8th, 2005 10:00 am (UTC)
This is I seem to remember correct - when you get into profiles there'll be a folder thats called something like GY64736943598 or similar - click in that and that'll be where the folders are
heliograph
Nov. 8th, 2005 01:32 am (UTC)
As a longer term solution, you might want to consider switching to Gmail. I highly recommend it.
slev
Nov. 8th, 2005 01:00 pm (UTC)
You can actualy set it up to save your emails in any location you like, suh as a volitile drive...
goldmoonrj
Nov. 9th, 2005 11:45 am (UTC)
I've been using Qualcomm's Eudora since 1995 and NEVER had any problems with it, so I definitely recommend it as a POP email software. Gmail is another good option, and I haveplenty of invites left if you need one. We can talk about it tonight. ;)
angusabranson
Nov. 9th, 2005 11:59 am (UTC)
Ok.

Do you want to eat with us tonight btw?
( 9 comments — Leave a comment )

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