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How Secure Are Your Bank Details?

Apparently Channel 4 News ran an investigation last night into credit card fraud and the link to Call Centres in Indian - which most banks now use.

They discovered they could buy sensitive information on someone for £8/person. This included not only their credit card details, secuirty codes, addresses, date of birth, passwords and transaction history but also recordings of customer call centre conversations with the client! The investigator brought about eight to 'test out'. She then went to the house of one of the customers she'd brought the infornation of and showed him it all only to discover he was actually already disputing some of the charges on his account!

The banks they mentioned included Alliance & Leicester, Halifax, NatWest and possibly Barclays (my friend who watched the programme can't confirm that for certain though).

The Times also ran an article on Call Centre Fraud last Sunday (Credit Data Stolen At Indian Call Centres : The Times Online; Sunday 1st October 2006)

EDIT: The Register also reported the problem and the Channel 4 investigation yesterday (Indian Data Theft "Exposed" : The Register;  Thursday 5th October 2006)


( 4 comments — Leave a comment )
Oct. 6th, 2006 10:20 am (UTC)
That's quite scary.
Did they take their findings to the Office of Fair Trading and the banking Ombudsman?
If not, nothing will change.

If so, we can hope that things will change in the near future.
Though I don't have much faith in anyone ever making banks behave.
Oct. 6th, 2006 12:22 pm (UTC)
Halifax managed last month to get jumped to the top of the "Credit Cards that Faith must pay off" simply because of the india call centre. I'm not being racist, its just they don't speak very good english, don't seem to understand my accent, seem to be very rude and unhelpful, and, yes, I don't trust them. I also hate the fact that companies shipped call centres abroad!
Oct. 6th, 2006 12:27 pm (UTC)
You have to stay on top of all of your financial info. I just had one of my credit card companies reverse a late fee which was posted on my statement RIGHT ABOVE MY ON TIME PAYMENT.

When I had Fleet Bank (absorbed three or four banks ago) they used to randomly withdraw $77 from my account every few months for no discernible reason.
Oct. 6th, 2006 01:44 pm (UTC)
Banking here in the States
Holy Crap!

Man, I'm happy I bank with a little credit union. All their staff is here in town. There's some business that should just stay local, if only to guard against disparities in economy ruining security.
( 4 comments — Leave a comment )

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